Privacy Policy

GymBro
Last updated: 2025-12-30

GymBro ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you contact us or use our services via our website or messaging channels such as LINE, Facebook, and Instagram.

1) Information We Collect

We may collect the following information:

• Your display name on LINE / Facebook / Instagram
• Messages you send to us and any information you choose to provide
• Contact details (phone/email) only if you provide them
• Address (for invoices/receipts)
• Membership or service-related information (if applicable)
• Profile photo (only if you upload one)
• Device tokens for push notifications
• Device identifiers used for sending notifications

We do not request or store sensitive payment card information via chat. Online payments for memberships and classes are processed through Stripe, a PCI DSS-compliant payment processor.

2) How We Use Your Information

• To respond to inquiries and provide customer support
• To provide information about classes, opening hours, pricing, and promotions
• To send notifications such as class reminders, membership expiration alerts, and gym announcements
• To process membership and class payments via Stripe
• To improve our services and member experience
• To follow up on your requests

3) Automated Replies (AI)

Some conversations may be handled by automated replies or AI to answer common questions (e.g., opening hours, packages, and sign-up steps). For important matters such as payments, complaints, or membership cancellation, we may escalate to a human staff member.

4) Sharing of Information & Third Parties

We do not sell or rent your personal information. We may share information only as necessary to provide services or to comply with legal obligations. Third-party services we use include:

• Firebase (Google) — for sending push notifications
• Stripe — for processing membership and class payments
• LINE / Facebook / Instagram — for chat and communication channels

5) Data Retention & Security

We apply reasonable security measures and limit access to authorized personnel. We retain information only as long as necessary for the purposes described in this Policy.

6) Camera & Photos

The app may request access to your camera for scanning QR codes for gym access, and access to your photo library for uploading a profile photo. We do not access your camera or photos without your permission.

7) Your Rights

• Request access, correction, or deletion of your information (as appropriate)
• Delete your account — contact us via email or the channels below and we will process the deletion of your data
• Request us to stop contacting you via chat
• Disable push notifications from your device settings

8) Account Deletion

You may request deletion of your account and all associated personal data by contacting us via email or the channels below. Upon receiving your request, we will delete the following data within 30 days:

• Profile information (name, email, phone, address, profile photo)
• Device tokens and notification data
• Class booking and access history

Note: Payment records and receipts may be retained as required by law and accounting regulations.

9) Contact Us

If you have any questions about this Policy, contact:
GymBro